Facility Tour

Service Description

See our programming in action, ask questions, meet our team, and see if we're the best fit for your athlete(s)!

Cancellation Policy

At Memphis Basketball Trainers, we value your commitment to your athlete’s fitness goals. To ensure the best experience for all our clients and to maintain a consistent schedule, we have established the following cancellation policy: Cancellation Notice: Clients are required to provide at least 24 hours' notice prior to the scheduled personal training session if they need to cancel or reschedule. This allows us to offer the time slot to other clients who may be on a waitlist or have flexible schedules. Cancellations made less than 24 hours in advance will be considered late cancellations. Late Cancellations: In the event of a late cancellation or a no-show (failure to show up for a scheduled session without any prior notice), the client will be charged the full session fee. This policy ensures that our trainers' time is valued and that the session time is not wasted. Rescheduling: If you need to reschedule a session and provide the required 24 hours' notice, we will make every effort to accommodate your request and find an alternative time slot that suits both you and your trainer. Rescheduling is subject to trainer availability. Emergency Situations: We understand that unforeseen circumstances and emergencies may arise that prevent you from attending a session or providing the required notice. In such cases, please inform us as soon as possible, and we will handle the situation with understanding and empathy. Package Expiration: Personal training sessions purchased in a package must be used within a specified timeframe, which will be communicated to you at the time of purchase. Sessions not utilized within the designated period may be forfeited, and no refunds or extensions will be provided, except in extenuating circumstances, at our discretion. Trainer Cancellations: In the rare event that your trainer needs to cancel a session, we will provide you with as much notice as possible and offer you the opportunity to reschedule at a mutually convenient time. If rescheduling is not possible, the session will be credited back to your account. Please note that this cancellation policy is put in place to maintain a fair and efficient scheduling system for both our clients and trainers. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or need further clarification regarding our cancellation policy, please feel free to reach out to our team. We are here to support you in your fitness journey.

Contact Details

• 1665 Shelby Oaks Drive, Memphis, TN, USA

  9015698113

  info@trainmemphis.com